Complaints Procedure

Step 1

If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.

Treat your complaint seriously<
Work to resolve your complaint promptly and in confidence

Learn lessons and use them to review and where appropriate improve our service

You can make your complaint to the Receptionist or Principal either in person, by phone or in an email to or by letter.  If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the Principal will be free to ring you to discuss the matter or invite you to come to the practice to do so.

Step 2

Institute of Osteopathy Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email

Step 3

General Osteopathic Council

 If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.

Providing excellence in osteopathic care and alternative treatments for 36 years